Shipping & Returns

Where we ship

All 50 United States, including Washington D.C.

Shipping cost

Free on every order, anywhere in the United States. No minimum.

Processing time

Orders are packed and dispatched within 1 to 3 business days, excluding weekends and public holidays. You will get an email with tracking as soon as your jar is on its way.

Delivery time

3 to 7 business days after dispatch. These are estimates. Weather, carrier backlogs and holiday peaks can add a few days. If your order is running late, write to us and we will chase it for you.

Carriers

We use USPS, UPS and FedEx, depending on where you are.

Your address

Please check your shipping address at checkout. We cannot recover a package sent to an address that was entered incorrectly. If a parcel comes back to us because the address was wrong or delivery failed, we will get in touch to arrange re-shipment, and a re-shipping fee may apply.

Questions

Email support@happymooghee.com. A real person answers, usually the same day.

We put money behind both of our promises. Here is exactly what happens if we are wrong.

The 30-Morning Promise

Do the ritual for 30 mornings. If your child's mornings have not changed, email us and we will refund what you paid. Keep the jar. There is nothing to ship back, and we will not ask you to prove anything.

How to claim

Email support@happymooghee.com with your order number, any time between day 30 and day 60 after your order is delivered. Refunds are issued to your original payment method within 5 to 10 business days of approval.

What it covers

• Your first order of Happy Moo, up to one Ritual Kit or one jar
• Orders placed directly on happymooghee.com and shipped within the United States
• One refund per customer, household and delivery address

What it does not cover

• Repeat orders
• The portion of a bulk or multi-jar order beyond the first kit or jar
• Purchases made through a reseller, marketplace or other third party
• Claims made before day 30 or after day 60 from delivery
• Gift cards and promotional credit

We reserve the right to decline a claim where there is evidence of abuse, such as repeated claims across multiple accounts, names or addresses. We will always tell you why.

The Purity Promise

Send our Ghee to an accredited lab. If it finds adulteration of any kind, we will pay you ten times what you paid us, and we will publish the result ourselves.

How to claim

Email support@happymooghee.com with your order number and the full lab report.

Conditions

• The sample must come from a sealed, unopened jar traceable to a verified order, with the batch code intact
• Testing must be carried out by an ISO/IEC 17025 accredited laboratory. The report must name the laboratory, the method used and the batch code
• We may test a split sample from the same batch at our own cost. If the two results conflict, both parties agree to testing by a third accredited laboratory, and that result is final
• One claim per batch, per customer
• Payment is ten times the amount paid for the affected order

If something arrives damaged, wrong or missing

Email support@happymooghee.com within 7 days of delivery with your order number and a photo. We will replace it or refund it, whichever you prefer. Nothing to ship back.

Legal

This policy is written to comply with applicable United States consumer protection law regarding defective or misdelivered goods. Nothing here limits your statutory rights.

Happy Moo is a food, not a medicine. These statements have not been evaluated by the FDA and are not intended to diagnose, treat, cure or prevent any disease. Talk to your pediatrician if your child has ongoing digestive concerns.

Sold by Sattvik Ventures LLC, 522 W Riverside Ave, Ste N, Spokane, WA 99201, United States.